Panda Pet Services Terms & Conditions

These are the terms & conditions of Panda Pet Services. Once the pet owner has employed our services, they will be deemed to have accepted these terms & conditions*


Dog Walking

  • Dogs are transported to the Enfield parks in your dog walker's secure vehicle


  • For safety, we usually walk dogs off lead in small groups of no more than 4 dogs at one time

  • On lead walks may be available on request

  • Dog walks are 40/60 minutes

  • We reserve the right to use leads & training resources if appropriate on the group walks.  Puppies will always be walked on long leads (owner will be notified as such) until it is considered that recall has been learned.

Bookings & Time Slots
Please message directly to Pandapetservices via Whatsapp all bookings, amendments or cancellations.  Advance regular time slot bookings are always preferred but no later than the Sunday prior to the week of your booking(s).

There are 3 morning time slots available for dog walks. 7.45am, 10am, 11.30am. We usually require a 30 minute window either side of collection times due to traffic & other variables.


Whilst we will do our best to collect your dog at your preferred time slot, pick up times can be subject to change & could vary from day to day.

Please note the following:

  • The owner must ensure the dog is up-to-date with their vaccinations, flea and tick treatments & de-wormer treatments.

  • And make full disclosure of any characteristic or issue which might make the dog unsuitable to the group; including behavioural or health problems, antisocial behaviour; including any form of aggression, excessive loud barking or whining.

  • Male dogs over the age of 9 months must be neutered.

  • No female dogs who come into season for the duration (2–3 weeks) will be walked.

  • For safety reasons, we do not walk dogs at any time when it is dark outdoors. 

  • We do not offer a daycare service.


We make every effort to contact the owner in the event of an emergency & recommend owners provide us with a contact number of a trusted third party. However, we reserve the right to make decisions regarding the dog’s health provided it is at all times acting in the best interests of the dog. If veterinary assistance is required, we will take your pet to your nominated vet & the owner is responsible for payment of any veterinary fees incurred.

In the case of adverse weather conditions, e.g. extreme heat, very heavy rain, strong winds, ice, snow the dog will be given a shorter walk or walks may be cancelled. 

All dogs are accepted at their owners' risk.  While every possible care & attention is given to each pet, we cannot be held responsible for any injury, illness, loss or damage, howsoever arising.

Dog Walking Cancellation policy

As all our dog walks are scheduled, please endeavour to contact us no later than the day before the booked walk with any changes/cancellations otherwise charges may be incurred.


If your dog is a 'no show' on pick up, without prior notification to us, the full price of the walk will be charged.

121 Puppy & Dog Training & Behaviour Modification
Faith is an ethical dog trainer.  We use reward based & positive reinforcement training techniques which are based on learning theory.  No aversives or forms of punishment are ever used.

Aftercare package & continued support is always provided.  Faith is available post puppy training & behaviour training for any owner questions or guidance.

Cat Sitting
Cat care visits are up to 20 minutes.  They include feeding, setting timers, changing water, litter tray cleaning, cuddle your cat (if they like!), dispose of rubbish, pick up post & keeping a general eye on things while you are away.

Payment for All Services
All customer payments are via BACS or cash directly to the owner of the business.

Panda Pet Services can provide our customers with an invoice if required.

Regular dog walking owners can be invoiced weekly or monthly in advance or arrears, unless other payment method agreed with the business. Payment is due within 48 hours from receipt of invoice. 

Dog, puppy & behaviour training payments are payable in advance of the session(s). There is a £30 (non-refundable) deposit required for behaviour consultations upon completion of our questionnaire.  This covers the cost of analysis carried out prior to our meeting.  The balance is due before the session begins.

Payments for cat sitting can be invoiced & payment is due prior to the booking start date.

Your prompt payment is appreciated. Please be advised that if payment is not received, we reserve the right to refuse your pet & will contact you to inform you of this.

Panda Pet Services has Public Liability Insurance of £5,000,000 & Employers Liability cover of £10,000.000 with Cliverton, a specialist pet insurer.  All customers are regularly sent a copy of our insurance.  We are also insured for loss of customer keys & replacement locks. Keys are kept securely at our business address or at your dog walkers home & are only used on days we spend time with your pet. We are business insured to transport your pets in our vehicle.

Video & Waiver

Customers agree that Panda Pet Services can use any video footage as part of the business for demonstrations to other clients.

Social Media

We reserve the right to post photos & video footage of your dogs/cats on our social media business account pages.

Thank you

Faith - owner of Panda Pet Services

* These terms & conditions are subject to updates.