Panda Pet Services Terms & Conditions
The following terms and conditions are in place to illustrate the way in which our business provides pet services to our customers. Once the pet owner has employed our services, they will be deemed to have accepted these terms & conditions.
Dog Walking
Dogs are transported to the Enfield parks in our secure vehicle. Whilst we will endeavour to collect your dog at your preferred time, pick up times are subject to change & may vary from day to day. Dog walking consists of a 30/60 minute walk, but in the case of extreme weather conditions, e.g. very heavy rain or snow, or pet injury/ illness, or on owner request, the dog will be given a shorter walk or time in the garden/outside for a toilet break.
The owner must ensure that the dog is up-to-date with their vaccinations, flea and tick treatments & de-wormer treatments.
Panda Pet Services usually walks dogs off lead in small groups of no more than 4 dogs at one time. We reserve the right to use leads and training leads if appropriate on the group walks. Puppies will always be walked on long leads until such time as recall is learned.
We incorporate training into the dog walks for safety and general obedience and will use training aids if necessary.
The owner is to make full disclosure of any characteristic or issue which might make the dog unsuitable to the group; including behavioural or health problems, antisocial behaviour; including any form of aggression, excessive loud barking or whining.
We make every effort to contact the owner in the event of an emergency & we recommend owners provide us with a contact number of a trusted third party. However, in an emergency situation, we reserve the right to make decisions regarding the dog’s health provided it is at all times acting in the best interests of the dog and on the advice of a veterinary surgeon. If veterinary assistance is required, we will take your pet to your nominated vet & the owner is responsible for payment of any veterinary fees incurred.
Every consideration is given to the safety of each dog on the group walks; please note the following:
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Male dogs over the age of 9 months must be neutered.
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No female dogs who come into season for the duration (2–3 weeks) will be walked.
Please contact us and endeavour to provide 24 hours notice for any cancellations or changes.
121 Puppy & Dog Training & Behaviour Modification
Faith is an ethical dog trainer using positive reinforcement training techniques and no forms of punishment are ever used. Aftercare and continued support is always provided to our customers.
Puppy Sitting
Puppy visits are 30 minutes. On arrival, we will take your puppy outdoors or to their pad for a toilet break. We will spend time, playing and training with your puppy for stimulation and put food down before leaving in their pen or crate.
Cat Sitting
Cat care visits are up to 20 minutes. They include feeding, setting timers, changing water, litter tray cleaning, cuddle your cat (if they like!), dispose of rubbish, pick up post & keeping a general eye on things while you are away.
Payment for Services
Panda Pet Services can provide our customers with an invoice and payments should be via BACS or cash.
Dog, puppy and behaviour training payments are to be made on or before the day of the session(s).
Regular dog walking owners can be invoiced weekly or monthly in advance or arrears, unless other payment method agreed with the business. Payment is due within 48 hours from receipt of invoice.
Puppy visit payments are to be paid by arrangement with Panda Pet Services.
Payments for cat sitting can be invoiced and payment is due prior to the booking start date.
Your prompt payment is appreciated. Please be advised that if payment is not received, we reserve the right to refuse your pet and will contact you to inform you of this.
Insurances & CRB
Panda Pet Services has Public Liability Insurance of £5,000,000 with a specialist pet insurer and are also insured to look after your keys. Owner keys are kept securely at our business address & are only used on days we spend time with your pet. We are business insured to transport your pets in our vehicle.
Additional
Panda Pet Services promises to prioritise the safety of your pet at all times in a professional & caring capacity.
We can send you updates and pics and feel free to contact us at any time when your pet is with us and we will always be there to reassure you.
Photographs or videos of your pet may be taken whilst in our care. These may be used on our website & social media unless you specifically request us not to do so.
Thank you
Faith - owner of Panda Pet Services