Panda Pet Services Terms & Conditions

Code of Conduct

Panda Pet Services adheres to the Animal Behaviour & Training (ABTC) Code of Conduct which promises to always pursue the profession with integrity & professionalism.  Current dog legislation guidelines are followed closely & above all, the welfare of animals in my care is a priority at all times.​

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​Training & Behaviour

121 dog & puppy training packages comprises of 3 one hour sessions.  The initial 1 hour session will take place at the owner's home.  Subsequent sessions will be held either at the owner's home or outdoors, as appropriate for the training.  The sessions are to be booked within a 6 week time frame, for continuity & Whatsapp support is available for the duration.

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The behaviour package comprises a 2 hour consultation & 2 one hour sessions.  The consultation will take place at the owner's home.  Subsequent sessions will be held either at the owner's home or outdoors, as appropriate for the training.  The consultation & sessions are to be booked within a 6 week time frame for continuity.  Whatsapp support is available up to 3 months.

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Training & Behaviour Payments

All behaviour, 121 dog & puppy training packages are due for payment once the booking is confirmed & invoice submitted to client.  Preferred payment method is via bank transfer. Training & behaviour bookings will be reserved up to 24 hours pending receipt of payment. Your prompt payment is appreciated.

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Once the package is booked, rescheduling is at the discretion of the business and refunds are not available.​

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​Dog Walking
Dogs are transported to the local parks in a secure vehicle.  Pick up times are subject to change & may vary from day to day. Dog walking consists of a (door to door) 60 minute walk (shorter for puppies), but in the case of extreme weather conditions, e.g. very heavy rain, strong winds, snow, or pet injury/illness, the dog will be given a shorter walk or time in the garden/outside for a toilet break.

 

The owner must ensure that the dog is up-to-date with their vaccinations, flea and tick treatments & de-wormer treatments.

Panda Pet Services usually walks dogs off lead in small groups of no more than 4 dogs at one time.  Puppies will always be walked on long leads (owner will be notified as such) until it is considered that recall has been learned.

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The owner is to make full disclosure of any characteristic or issue which might make the dog unsuitable to the group; including behavioural or health problems, antisocial behaviour; including any form of aggression, excessive loud barking or whining.

 

The business makes every effort to contact the owner in the event of an emergency & it is recommended that owners provide a contact number of a trusted third party. However, in an emergency situation, Panda Pet Services reserves the right to make decisions regarding the dog’s health provided it is at all times acting in the best interests of the dog and on the advice of a veterinary surgeon. If veterinary assistance is required, your pet will be taken to your nominated vet & the owner is responsible for payment of any veterinary fees incurred.

 

Every consideration is given to the safety of each dog on the group walks; please note the following:

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•  Male dogs over the age of 9 months must be neutered.

• No female dogs who come into season for the duration (2–3 weeks) will be walked.

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Please make contact & endeavour to provide 24 hours notice for any cancellations or changes.

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Dog walking Payments
Regular dog walking owners can be invoiced weekly in advance or arrears, unless other payment method agreed with the business. Payment is due within 48 hours from receipt of invoice. Payments are by bank transfer only. 

 

Insurances
Panda Pet Services has Professional indemnity Insurance of £1,000,000 & Public Liability Insurance of £1,000,000 with Protectivity, a specialist pet insurer.

 

Waivers

Dog Behaviour & Training - The business hopes you find the advice informative & of interest & it is provided as general information only.  No responsibility can be taken for misinterpretation of advice.  The contents are deemed to be true and accurate at the date of the sessions(s) & no warranty or assurances can be provided regarding the accuracy, currency or applicability of any of the contents in relation to specific situations and to particular circumstances.

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Dog Training, Behaviour & Walking - Panda Pet Services promises to prioritise the safety of your pet at all times in a professional & caring capacity.  All dogs are accepted at their owners' risk.  While every possible care & attention is given to each pet, the business cannot be held responsible for any injury, illness, loss or damage, howsoever arising.​

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​Video & social media

Panda Pet Services may use video footage of dog training sessions for demonstrations to other clients & also post photos/video snippets on the business social media business account pages, unless the client instructs otherwise.

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Thank you

Faith - Founder of Panda Pet Services

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* These are the terms & conditions of Panda Pet Services. Once the client has employed the business' services, they will be deemed to have accepted these terms & conditions.

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**Our terms & conditions are subject to regular updates.

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