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Panda Pet Services® Terms & Conditions

Code of Conduct

Panda Pet Services®  adheres to the Animal Behaviour & Training (ABTC) Code of Conduct which promises to pursue the profession with integrity & professionalism.  Current dog legislation guidelines are followed closely & above all, the welfare of animals in my care is a priority at all times.

Puppy, Dog training & Behaviour sessions

In-person and online sessions are available.  Panda Pet Services® reserves the right to decide which is appropriate.

 

A behaviour or puppy package duration is 3 months from the first session.  All package sessions are to be taken before the expiry of the package.  For continuity, further 1 hour individual sessions can be booked which include Whatsapp support.

One hour dog training sessions

These sessions deal with one area of training.  Further sessions may be required depending on the ability of the dog. 

Training & Behaviour Payments

Once the booking is agreed with the client, an invoice will be issued for bank transfer. The booking is automatically confirmed once payment is received. We cannot guarantee that your booking will be scheduled if your payment is not received by return. Once booked, rescheduling is at the discretion of the business and there are no cancellation refunds.

Dog Walking

Whilst we will endeavour to collect your dog at your preferred time, pick up times are subject to change & may vary from day to day. Dog walking consists of a 30, 45 or 60 minute walk from door to door, but in the case of extreme weather conditions, e.g. very heavy rain, strong winds, snow, or pet injury/illness, the dog may be given a shorter walk or time in the garden/outside for a toilet break.

 

Panda Pet Services® walks dogs on and off lead.  We reserve the right to use leads and training leads if appropriate on the group walks.  Puppies will walk on long leads if in the park (owner will always be notified as such) until it is considered that recall has been learned.


​Health & wellbeing

Owners should be aware that we do not use any aversive lead/harness equipment eg. figure 8, nose Halti harnesses, prong collars, e-collars or any other apparatus that may cause pain or discomfort to the dog.

The owner must ensure that the dog is up to date with their vaccinations, flea and tick treatments & de-wormer treatments.


We make every effort to contact the owner in the event of an emergency & recommend owners provide us with a contact number of a trusted third party.  However, we reserve the right to make decisions regarding the dog’s health provided it is always acting in the best interests of the dog and on the advice of a veterinary surgeon.  If veterinary assistance is required, we will take your pet to your nominated vet & the owner is responsible for payment of any veterinary fees incurred.

 

The owner is to make full disclosure of any characteristic or issue which might make the dog unsuitable; including behavioural or health problems, antisocial behaviour, including any form of aggression, fears eg. other dogs, excessive loud barking or whining.

If off lead, male dogs over the age of 9 months must be neutered.

Female dogs who come into season for the duration (2–3 weeks) will be walked on lead only.

Dog walking payments & cancellations
Regular dog walking owners can pay by cash or bank transfer/invoiced weekly in advance or arrears, unless other payment method agreed with the business.  Payment is due within 48 hours from receipt of invoice.  Please contact us & endeavour to provide 24 hours’ notice for any cancellations or changes.

Insurances

Panda Pet Services®  has Professional indemnity Insurance of £1,000,000 & Public Liability Insurance of £1,000,000 with Protectivity, a specialist pet insurer.

Video & social media

Panda Pet Services® may use video footage of dog training/walking sessions for demonstrations to other clients & also post photos/video snippets on the business social media pages, unless the client instructs otherwise.

Waivers

The business hopes you find the training advice informative & of interest & it is provided as general information only.  No responsibility can be taken for misinterpretation of advice.  The contents are deemed to be true and accurate at the date of the sessions(s) & no warranty or assurances can be provided regarding the currency or applicability of any of the contents in relation to specific situations and to particular circumstances.

All dogs are accepted at the owners' risk.  While every possible care & attention is given to each pet, the business cannot be held responsible for any injury, illness, loss or damage, howsoever arising.

Thank you

Faith - Founder of Panda Pet Services® 

* These are the terms & conditions of Panda Pet Services® . Once the client has employed the business' services, they will be deemed to have accepted these terms & conditions.

**Our terms & conditions are subject to regular updates.

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