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Panda Pet Services Terms & Conditions

Training & Behaviour

My training & behaviour sessions incorporate positive reinforcement, compassionate, force-free methods. Harsh handling & punishment training is not permitted. 


Aftercare package & continued support is always provided.  I am available post puppy/dog training & behaviour training for any owner questions or guidance.

Preferred communications for training are via Whatsapp or email. 

Dog Walking
Dogs are transported to the local parks in our secure vehicle.  Whilst we will endeavour to collect your dog at your preferred time, pick up times are subject to change & may vary from day to day. Dog walking consists of a 30/60 minute walk, but in the case of extreme weather conditions, e.g. very heavy rain, strong winds, snow, or pet injury/illness, the dog will be given a shorter walk or time in the garden/outside for a toilet break.


The owner must ensure that the dog is up-to-date with their vaccinations, flea and tick treatments & de-wormer treatments.

Panda Pet Services usually walks dogs off lead in small groups of no more than 4 dogs at one time.  We reserve the right to use leads and training leads if appropriate on the group walks.  Puppies will always be walked on long leads (owner will always be notified as such) until it is considered that recall has been learned.

The owner is to make full disclosure of any characteristic or issue which might make the dog unsuitable to the group; including behavioural or health problems, antisocial behaviour; including any form of aggression, excessive loud barking or whining.


We make every effort to contact the owner in the event of an emergency & we recommend owners provide us with a contact number of a trusted third party. However, in an emergency situation, we reserve the right to make decisions regarding the dog’s health provided it is at all times acting in the best interests of the dog and on the advice of a veterinary surgeon. If veterinary assistance is required, we will take your pet to your nominated vet & the owner is responsible for payment of any veterinary fees incurred.


Every consideration is given to the safety of each dog on the group walks; please note the following:

  •  Male dogs over the age of 9 months must be neutered.

  • No female dogs who come into season for the duration (2–3 weeks) will be walked.

Please contact us & endeavour to provide 24 hours notice for any cancellations or changes.


Training & Behaviour

All behaviour & training sessions are due for payment once the booking is confirmed & invoice submitted to client.  Payment method is via bank transfer only & no cash payments are accepted. Training & behaviour bookings will be reserved up to 24 hours pending receipt of payment.

Dog walking
Regular dog walking owners can be invoiced weekly or monthly in advance or arrears, unless other payment method agreed with the business. Payment is due within 48 hours from receipt of invoice. Payments are by bank transfer only. 

Cat bookings

Bookings are payable in advance of the booking.  Amendments are accepted prior to start date of the booking. Once the booking has commenced no refunds are available. Visits are up to 20 minutes.


Your prompt payment is appreciated. Please be advised that if payment is not received, we reserve the right to refuse your pet and will contact you to inform you of this.

Dog Training packages 

Are available (up to 4 sessions).  For continuity of training/protocol, expiration date is 6 months from initial training booking.  Once session(s) are booked, rescheduling is at the discretion of the business and refunds are not available.


Panda Pet Services has Professional indemnity Insurance of £1,000,000 & Public Liability Insurance of £1,000,000 with Protectivity, a specialist pet insurer.



Panda Pet Services promises to prioritise the safety of your pet at all times in a professional & caring capacity.  

All dogs are accepted at their owners' risk.  While every possible care & attention is given to each pet, we cannot be held responsible for any injury, illness, loss or damage, howsoever arising.

Video & social media

Panda Pet Services may use video footage of dog training sessions for demonstrations to other clients & also post photos/video snippets on our social media business account pages, unless the client instructs otherwise.

Thank you

Faith - Founder of Panda Pet Services

* These are the terms & conditions of Panda Pet Services. Once the client has employed our services, they will be deemed to have accepted these terms & conditions.

**Our terms & conditions are subject to regular updates.

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