Panda Pet Services Terms & Conditions

 

Introduction

All pets & owners will be interviewed by Panda Pet Services for suitability. At this stage, the owners can ask any questions at length with no obligation.

 

Dog Walking

Daily dog walking consists of a 30/60 minute walk depending on the dog's requirements. In the case of extreme weather conditions, e.g. heavy rain or snow, or pet injury/ illness, or on owner request, the dog will be given a shorter walk or time in the garden/outside to relieve him/herself

 

The owner must ensure that the dog is up-to-date with their vaccinations, flea and tick treatments and de-wormer treatments.

 

All male dogs over the age of 9 months must be neutered.

 

No female dogs who come into season for the duration (2 – 3 weeks) will be walked.

 

Written consent is required if the owner would like the dog to be walked off the lead.

Panda Pet Services incorporates training into the dog walks for safety and general obedience and reserves the right to use training aids at their discretion.

 

The owner is to make full disclosure of any quality or characteristic problems which might make the dog not suitable; including behavioural or health problems, antisocial behaviour; including any form of aggression, excessive loud barking or whining. Failure on the part of the owner to disclose any matter which might render the dog unsuitable, will be deemed a material omission amounting to a fundamental breach of our agreement. 

 

We make every effort to contact the owner in the event of an emergency. We recommend owners provide us with a contact number of a trusted third party should we be unable to make contact. However, we reserve the right to make decisions regarding the dog’s health provided it is at all times acting in the best interests of the dog and on the advice of a veterinary surgeon. If veterinary assistance is required, we will take your pet to your nominated vet. The owner is responsible for payment of any veterinary fees incurred.

 

Please contact us and try to provide 24 hours notice for any cancellations or changes.

Dog and Puppy Training

Faith is an ethical dog trainer using positive reinforcement training techniques and no forms of punishment are ever used. 

Insurances & CRB

Panda Pet Services has Public Liability Insurance of £5,000,000 with a specialist pet insurer and are also insured to look after your keys. We are also insured to transport your pets in our vehicle.

 

We have an enhanced Criminal Records Bureau Disclosure Certificate and this is available on request.

 

Payment for Services

Occasional (non-regular) pets will be invoiced in advance – payment is due on receipt of invoice.

 

Regular pets will be invoiced in arrears at the end of the month, payment is due on receipt of invoice.

 

If no payment is received, we reserve the right to refuse your pet and will contact you to inform you of this

 

We accept BACS payments or cash.

 

Additional

Panda Pet Services promises to love and care for your pet at all times when you are not there.

 

We will send you updates and pics and feel free to contact us at any time when your pet is with us and we will always be there to reassure you.

 

Your pet may be photographed while staying with us. These images may be used on our Website/Facebook Pages etc unless you specifically request us not to do so.

 

Once the owner has employed our services, they will be deemed to have accepted these terms and conditions.

Thank you

Faith - owner of Panda Pet Services

Feedback is important to us, so we have posted some on the pages of our website...... or go directly to our customer Google reviews & there are lots more great reviews on our Facebook page.

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Faith studies with the Institute of Modern Dog Trainers and Cambridge Institute of Dog Behaviour & Training which is a Kennel Club preferred education provider and Faith is also accredited as a Dog Trainer with the Guild of Dog Trainers